FREQUENTLY ASKED QUESTIONS
WHERE CAN I FIND INFORMATION ON PRODUCT AVAILABILITY AND PRICING?
Since product and service availability varies by location, we recommend contacting the store nearest you.
WHAT ARE THE BUILDERS FIRSTSOURCE CUSTOMER SERVICE HOURS?
We are available via phone at 844-487-8625 & chat (click on the “Chat with an Expert” button at the bottom of the window) Monday – Friday from 7:00am until 7:00pm EST.
DO I NEED AN ACCOUNT TO MAKE A PURCHASE?
No, you don’t need an account to make a purchase.
WHAT ARE THE BENEFITS OF HAVING A BFS ACCOUNT?
A BFS account will allow you to make purchases more easily with your sales rep. You will also be able to take advantage of our customer portal, where you will be able to track your orders and manage your account.
HOW DO I OPEN A NEW ACCOUNT?
To open a new account, please visit a sales representative or credit account manager at your nearest location. You cannot open an account online at this time.
HOW DO I REGISTER MY ACCOUNT ON MYBFSBUILDER?
Please note that in order to register you will need one of your invoices that is dated within the last 6 months. If you do not have an invoice or you continue to experience difficulty logging in please reach out to our Customer Technical Support team by emailing MyBFSBuilderSupport@bldr.com or calling 888-444-8399.
WHAT IS BFS RETURN POLICY?
Please contact your local store or sales representative for return options for your order. We do not allow returns on custom orders.
DOES BFS PRICE MATCH?
Pricing is done by our local store managers or sales representatives. You are welcome to bring a competitor’s quote into a local store to determine what options might be available.
I WOULD LIKE TO PLACE AN ORDER, WHO DO I CONTACT?
IF I NEED ASSISTANCE WITH AN EXISTING ORDER OR WARRANTY CLAIM, WHAT INFORMATION WILL I NEED AND WHO DO I CONTACT?
For existing orders that have not yet been delivered, please contact the store or sales representative where you made the purchase.
For warranty information, contact our customer service team at 844-487-8625. You will be asked to provide your contact information, builder information, product information, and a description of the problem.
HOW DO I MAKE A PAYMENT ON MY ACCOUNT AND WHAT ARE THE METHODS?
You can pay your invoice online at MyBFSBuilder if you’ve registered your account there. You can register your account if you haven’t already done so. You can also make a payment at your local store. Our customer service team is not able to receive payments over the phone at this time.
WHAT IS READY-FRAME®?
READY-FRAME® is our pre-cut framing package that makes framing better, faster, safer, and greener. You give us your plans, and we cut everything you need, just how you need it. Learn more at about READY-FRAME® here.
HOW DO I APPLY FOR A JOB OR FOLLOW UP ON A JOB APPLICATION I'VE SUBMITTED?
HOW DO I BECOME A CARRIER FOR BUILDERS FIRSTSOURCE?
Fill out the Contact Us form with your details. Our transportation team will review your information and reach out to you directly if they would like to proceed or to request additional information.
HOW DO I VERIFY SOMEONE'S EMPLOYMENT?
For all employment and income verifications, please log onto www.theworknumber.com. You will need the following information:
- Employer Code: 12516
- Employee social security number
If you have any questions, please call 1-800-367-5690.
HOW DO I INQUIRE ABOUT DONATION REQUESTS?
For local charity work, contact the manager at your local store. For larger scale requests, contact our customer service team at 844-487-8625.
HOW DO I INQUIRE ABOUT MARKETING OR PARTNERSHIPS WITH BFS?
For local projects, contact the manager at your local store. For larger scale efforts, contact our customer service team at 844-487-8625.